I asked ChatGPT, "What is one feature that could improve the current One Call / 811 system?"

The response I got was pretty detailed so I thought it was worth sharing:

"One feature that could improve the 811 system is the integration of real-time mapping and geospatial data. By integrating real-time data on the location and condition of underground utilities, the 811 system could provide more accurate and up-to-date information to excavators and other stakeholders.

Currently, the 811 system relies on static maps and information provided by utility companies and property owners. However, this information may not be accurate or up-to-date, and it may not reflect changes in the location or condition of underground utilities. By integrating real-time mapping and geospatial data, the 811 system could provide more accurate and reliable information on the location and condition of underground utilities.

For example, the 811 system could use sensors and other monitoring devices to detect changes in the location or condition of underground utilities, and update the system in real-time. This would enable excavators and other stakeholders to have more accurate and up-to-date information on the location and condition of utilities, reducing the risk of accidental damage during excavation.

In addition, the integration of real-time mapping and geospatial data could enable the 811 system to provide more targeted notifications and alerts to stakeholders. For example, if a utility company detects a problem with a specific underground asset, it could send an alert to the 811 system, which could then notify excavators in the area to take extra precautions or avoid excavation in that area altogether.

Overall, the integration of real-time mapping and geospatial data could enhance the effectiveness of the 811 system and reduce the risk of accidental damage to underground utilities."

We have the technology to do pretty much everything that ChatGPT suggested and we discuss similar things at every CGA and regional 811 event, so why have we not got there yet?

Minnesota have an ongoing trial in place which brings mapping to the forefront of their system, but we need a bigger push from more parties!

My favourite suggestion that I got was; "if a utility company detects a problem with a specific underground asset, it could send an alert to the 811 system, which could then notify excavators in the area to take extra precautions or avoid excavation in that area altogether." That sounds like a fantastic idea...

Let me know your thoughts on my LinkedIn post